Delivery

Delivery across Sydney, NSW and Australia.

Tiles are dispatched from our Sydney warehouse and delivered on pallets. Project quantities can be staged to suit a site programme.

Dispatch and lead times

In-stock tiles are dispatched within 2–5 business days of an order being confirmed. Made-to-order and custom runs are quoted individually with their own lead time — see custom made-to-order tiles.

Freight and areas served

Orders are delivered on pallets across Greater Sydney, regional NSW and Australia-wide. Freight is quoted per order based on the destination, weight and access, and confirmed with you before the order proceeds.

Site access

Palletised deliveries generally arrive by truck with a kerbside drop. Let us know about narrow access, stairs or restricted hours when you send your order request so we can arrange suitable freight.

Project and staged delivery

Large or multi-stage projects can be held and released against the build programme. Discuss quantities and timing through wholesale and project pricing or contact our team.

Quantities and wastage

Tiles are supplied in full boxes and charged per square metre. We recommend allowing an extra 10% for cuts and wastage — the tile quantity guide explains how to work this out.

Returns and faults

Delivery issues, breakages and returns are covered on our returns and warranty page.