Returns, damage and warranty.

Check your pallet on arrival and photograph any damage. Report damaged, missing or incorrect tiles to info@architecturaltiles.com.au or 0494 723 845 as soon as possible after delivery, with your order reference and photographs, so replacements can be arranged.

Change-of-mind returns are considered case by case on unopened, undamaged full boxes and are arranged in writing before tiles are sent back. Return freight and any restocking costs are confirmed with you first.

Tiles produced to your specification through our custom made-to-order service are manufactured for your project and are not suitable for change-of-mind return. Faulty or non-conforming custom tiles are still covered.

Shade, veining and texture vary between batches, and screen images are indicative only. Order samples and confirm the batch before laying — variation within a production run is a characteristic of tile, not a fault.

Nothing here limits your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including remedies for a major failure and compensation for reasonably foreseeable loss or damage.

Email info@architecturaltiles.com.au with your order reference, or use the contact form. We reply within two business days.